Privacy Policy

1.Overview

Barbour Painting ("we," "us," or "our") is a California-based residential and commercial painting contractor headquartered in Concord, CA. We operate the website located at https://barbourpainting.com (the "Site").

This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and what rights you have under California law — including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the California Online Privacy Protection Act (CalOPPA).

By visiting our Site, submitting a contact form, requesting an estimate, or communicating with us by phone or email, you acknowledge that you have read and understood this Privacy Policy.

2.Information We Collect

We collect information in two ways: information you provide directly to us, and information collected automatically when you visit our Site.

A. Information You Provide Directly

• Contact and estimate requests: Name, phone number, email address, home or property address, project description, and service type when you submit a form on our Site or contact us by phone or email
• Lead form submissions: Information submitted through our PaintScout-powered lead form, including project details, preferred contact times, and any notes you provide
• Communications: Records of any correspondence between you and Barbour Painting, including emails, text messages, and phone call notes
• Reviews and testimonials: Any content you voluntarily submit as a review or testimonial

B. Information Collected Automatically

• Usage data: Pages visited, time spent on pages, links clicked, referring URL, and navigation path through the Site
• Device data: Browser type and version, operating system, device type (mobile, tablet, desktop), screen resolution, and language settings
• Location data: General geographic location derived from your IP address (city/region level — we do not collect precise GPS location)
• IP address: Collected automatically for security and analytics purposes
• Cookies and tracking technologies: As described in Section 6 below

C. Categories of Personal Information (CCPA)

Under the CCPA, the categories of personal information we collect include:

• Identifiers (name, email, phone number, IP address)
• Customer records information (address, project details)
• Commercial information (services requested, estimates provided)
• Internet or other electronic network activity (browsing behavior on our Site)
• Geolocation data (general, city/region level only)
• Inferences drawn from the above to create a profile related to your preferences or likely service needs

We do not collect sensitive personal information such as Social Security numbers, financial account numbers, biometric data, health information, or precise geolocation data.

3.How We Collect Your Information

We collect personal information through the following channels:

• Contact and estimate forms on our website, powered by PaintScout (lead-form widget)
• Direct phone calls to our business number (925-822-3003)
• Email correspondence to our business email addresses
• Google Ads — when you click one of our ads, Google may collect data about your interaction per Google's own privacy policy
• Google Analytics — automatically collects usage data when you visit our Site via cookies and browser technologies
• Cookies and similar technologies — as described in Section 6
• Third-party review platforms (Google Business Profile, Yelp) — if you interact with our profiles on these platforms, those platforms govern your data

4.How We Use Your Information

We use the personal information we collect for the following business purposes:

• To respond to estimate requests and schedule project consultations
• To communicate with you about your project, timeline, and proposal
• To process and manage painting project engagements
• To send you transactional communications related to your project (confirmations, reminders, follow-ups)
• To improve our website content, design, and user experience based on analytics data
• To run and optimize our Google Ads campaigns and target relevant audiences
• To comply with applicable legal obligations
• To protect the security and integrity of our business and website
• To follow up on past estimates or projects at your request

We do not use your personal information for automated decision-making, profiling for credit or insurance purposes, or any purpose other than those listed above.

We do not send unsolicited marketing emails or sell your information to marketing lists.

5.Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

A. Service Providers

We share information with third-party vendors who perform services on our behalf, subject to confidentiality agreements:

• PaintScout — CRM and estimate management platform that receives lead form submissions
• Google LLC — Analytics and advertising services (see Section 7)
• SiteGround — Website hosting provider
• Forminator / WPMU Dev — Contact form processing

These providers are contractually prohibited from using your data for any purpose other than providing their services to us.

B. Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental authority, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

C. Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our business assets, personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our Site of any such change in ownership and any material changes to how your information is used.

D. With Your Consent

We may share your information with third parties when we have your explicit consent to do so, such as for testimonials or case studies.

6.Cookies & Tracking Technologies

Our Site uses cookies and similar tracking technologies. A cookie is a small text file stored on your device by your browser. We use the following types:

Strictly Necessary Cookies

Required for the website to function. These cannot be disabled. They do not collect personal information for marketing purposes.

Analytics Cookies

We use Google Analytics to understand how visitors interact with our Site. These cookies collect anonymized, aggregated data including pages visited, time on site, and traffic sources. Google Analytics sets the following cookies: _ga, _gid, _gat.

Advertising Cookies

When we run Google Ads campaigns, Google may place cookies on your device to measure ad performance, enable remarketing (showing our ads to past Site visitors), and build audience segments. These are governed by Google's advertising policies.

Your Cookie Choices

You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when a cookie is being set. Note that disabling certain cookies may affect the functionality of the Site.

To opt out of Google Analytics tracking, install the Google Analytics Opt-out Browser Add-on.

To opt out of Google's use of cookies for interest-based advertising, visit Google Ad Settings or Network Advertising Initiative Opt-Out.

Under California law (CalOPPA), we are required to disclose how we respond to Do Not Track (DNT) signals. Our Site does not currently respond to DNT browser signals. We will update this policy if our practices change.

7.Google Ads & Analytics

Barbour Painting uses Google Ads and Google Analytics, products of Google LLC (1600 Amphitheatre Pkwy, Mountain View, CA 94043).

Google Analytics

We use Google Analytics to analyze website traffic and usage patterns. Google Analytics may collect your IP address, browser type, device information, and browsing behavior on our Site. Google anonymizes IP addresses in compliance with applicable law. We do not combine Google Analytics data with personally identifiable information.

Google's use of data collected through Analytics is governed by the Google Privacy Policy.

Google Ads & Remarketing

We use Google Ads to display advertisements to potential clients. We may use remarketing features that allow us to show ads to people who have previously visited our Site. Google uses cookies to serve these ads based on your prior visits.

We use the following Google Ads features:

• Search advertising (text ads in Google search results)
• Conversion tracking (measuring when a form is submitted or a call is made after clicking an ad)
• Remarketing audiences (showing ads to past Site visitors)
• Location targeting (targeting users in specific Bay Area cities)

To opt out of personalized Google advertising, visit Google Ad Settings.

8.Third-Party Services

Our Site integrates with or links to the following third-party services. Each operates under its own privacy policy:

• PaintScout — Lead and estimate management. PaintScout Privacy Policy
• Google LLC — Ads, Analytics, Maps. Google Privacy Policy
• Yelp — Review platform. Yelp Privacy Policy
• Facebook / Meta — Business page. Meta Privacy Policy
• SiteGround — Web hosting. SiteGround Privacy Policy

Barbour Painting is not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party service you interact with.

9.Your California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), effective January 1, 2023:

How to Exercise Your Rights

To submit a verifiable consumer request, contact us using any of the methods listed in Section 15. We will respond within 45 days of receiving your request. If we need more time, we will notify you and may extend the response period by an additional 45 days.

We may need to verify your identity before processing your request. Verification may require you to provide your name, email address, and phone number as provided to us previously. We will not use information collected during verification for any purpose other than verification.

You may designate an authorized agent to submit a request on your behalf. We may require written proof of authorization and may verify your identity directly.

Annual Disclosure (CalOPPA)

In compliance with the California Online Privacy Protection Act (CalOPPA), California residents may request a list of third parties to whom we have disclosed personal information for direct marketing purposes during the preceding calendar year. We do not share personal information with third parties for direct marketing purposes. To make an inquiry, contact us at the address in Section 15.

10.Do Not Sell or Share My Personal Information

Barbour Painting does not sell your personal information to third parties as defined under the CCPA/CPRA.

We do share certain data with Google for advertising and analytics purposes (see Section 7). Under the CPRA's expanded definition of "sharing," the use of cookies for cross-context behavioral advertising may constitute "sharing." You may opt out of this by:

• Visiting Google Ad Settings and disabling personalized advertising
• Using the Google Analytics Opt-out Add-on to prevent Analytics tracking
• Adjusting your browser cookie settings to block third-party cookies
• Contacting us directly at aaron@barbourpainting.com to request opt-out of any data sharing

We do not share personal information we collect for any purpose other than those described in this policy.

11.Children's Privacy

Our Site and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal information from a child under 16, we will delete it promptly.

Under the CPRA, we do not sell or share the personal information of consumers we know to be under 16 years of age without opt-in consent. If you believe we have collected information from a minor, please contact us immediately at aaron@barbourpainting.com.

12.Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

• Estimate and project records: Retained for up to 5 years to comply with California contractor record-keeping requirements and to facilitate any warranty or follow-up service needs
• Contact form submissions: Retained for up to 2 years for business development and follow-up purposes
• Analytics data: Google Analytics data is retained per Google's retention settings, typically 14–26 months
• Email correspondence: Retained for up to 3 years or for the duration of the client relationship, whichever is longer

When personal information is no longer required, we delete or anonymize it in a secure manner. You may request earlier deletion as described in Section 9.

13.Security

We take reasonable and appropriate technical and organizational measures to protect the personal information we collect against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption on our website (HTTPS)
• Password-protected access to business systems and CRM tools
• Limiting access to personal information to employees and contractors who need it to perform their job functions
• Using reputable third-party platforms (PaintScout, SiteGround, Google) with their own security certifications

No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you as required by California law (California Civil Code § 1798.82).

14.Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or by posting a prominent notice on our Site.

Your continued use of our Site or services after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

Prior versions of this policy are available upon request by contacting us at the address in Section 15.

15.Contact Us

If you have questions about this Privacy Policy, wish to exercise your California privacy rights, or want to submit a verifiable consumer request, please contact us using any of the following methods:

If you are not satisfied with our response, you may contact the California Privacy Protection Agency (CPPA) at cppa.ca.gov or the California Attorney General's office at oag.ca.gov/privacy.